Hospital Admission
Hospital admission with an AIA medical card
How planned and emergency hospital admission works with an AIA medical card, including panel hospitals, PAF and the initial Guarantee Letter.
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Guides
Takaful & Support Guides
A simple reference for medical card use, hospital admission, Guarantee Letters, claims and the practical steps after you have cover. Full articles are currently published in Malay.
English article pages will be added after review. The detailed guides below open in Malay.
Featured guides
Start here if you need to understand hospital admission, Guarantee Letters or claims.
Claims & GL
What is an AIA Guarantee Letter and how does it work?
What an AIA Guarantee Letter means, how initial and final GL differ, and when a GL may not be issued.
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Claims & GL
How to submit an AIA PUBLIC Takaful claim
A general overview of submitting an AIA PUBLIC Takaful claim, including forms, channels and official support lines.
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Hospital & Panel
Hospital discharge: why the final Guarantee Letter takes time
The hospital discharge flow after treatment, from the doctor's discharge notes to the final Guarantee Letter.
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All guides
Hospital Admission
Hospital admission with an AIA medical card
How planned and emergency hospital admission works with an AIA medical card, including panel hospitals, PAF and the initial Guarantee Letter.
Read guide →
Claims & GL
What is an AIA Guarantee Letter and how does it work?
What an AIA Guarantee Letter means, how initial and final GL differ, and when a GL may not be issued.
Read guide →
Hospital & Panel
Why a hospital may still ask for a deposit if you have a medical card
Why private hospitals may still request a deposit, how amounts differ, and the role of the final Guarantee Letter.
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Hospital & Panel
Hospital discharge: why the final Guarantee Letter takes time
The hospital discharge flow after treatment, from the doctor's discharge notes to the final Guarantee Letter.
Read guide →
Claims & GL
How to submit an AIA PUBLIC Takaful claim
A general overview of submitting an AIA PUBLIC Takaful claim, including forms, channels and official support lines.
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Medical Card
Day care vs outpatient treatment: what is the difference?
The difference between outpatient and day care procedures, including setting, same-day discharge and when a Guarantee Letter may apply.
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AIA+ & Digital
How to check claim status through AIA+
How to check claim progress in AIA+, including account access and AIA PUBLIC Takaful support channels.
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